DSV ClientZone Frequently Asked Questions What will I need to use ClientZone? Hardware Requirements: • PC or laptop • Printer (A4 or label printer that is compatible with your PC/laptop) Software Requirements: • Internet connection – to connect to ClientZone • Supported Internet browser – to connect to ClientZone (Google Chrome, Internet Explorer, Microsoft Edge) • Email address – to register and receive notifications What is the difference between the eWaybill module and the Dispatch module? The main function of the eWaybill module is to book collections of returns or 3rd party parcels from a consignee’s address. This module is designed to provide a quick and easy platform to book a collection for low volume parcels and shipments from any location. You can book a return on behalf of your customer and just send them the eWaybill to print at their location, making the collection processes easy and convenient. The main function of the Dispatch module is to create an unlimited number of shipments for collection from your own registered address. This module is designed to provide a user-friendly interface to book your shipments against a daily collection. This module will consolidate all shipments booked before the end of day process is run into one collection booking. Please remember that your 1st shipment must be created before 15:00 to ensure collection on the same day. Which internet browser works best for ClientZone? You can use Microsoft Internet Explorer, Google Chrome or Microsoft Edge - they all work. Can multiple ClientZone users log into the same profile at the same time? Yes, if more than 1 user needs to dispatch from a site with a single prefix and shipper address then the same login details can be used by more than 1 user on the floor concurrently. Can I create a waybill on behalf of my customers? Our online ClientZone platform provides an easy-to-use eWaybill module that enables our clients to book a collection on behalf of their customer and send an e-Waybill for them to print and place on the parcel upon collection of the parcel. Can I send parcels to other countries? Dispatch module: Yes, parcels can be sent to Botswana, Namibia, Lesotho and Swaziland. Parcels can only be delivered to these countries, and parcels can only be collected within South Africa. eWaybill module: No, you can unfortunately not send parcels outside of South Africa. When is the best time for me to create a label and process the manifest? eWaybill module: Collections and manifests created before 3pm should be processed on the same day. Anything processed after 3pm will by default result in next day collection. We therefore encourage you to have all labels and manifests completed by 2:30pm even if it means that you create several manifests for that day. Dispatch Module: Ensure that your 1st shipment is created before 3pm. Any shipments created thereafter until you run an end of day, will still be collected on the same day. Can I print a thermal label from ClientZone? Yes, A4 labels and thermal labels can be printed on ClientZone How can I book a return for my customer? The eWaybill functionality will assist you with this process. You can book a collection from your customer’s address and send an eWaybill to your customer. What is the maximum number of shipments/parcels that can be dispatched for the day? eWaybill module: 10 shipments each with 10 parcels per collection. Dispatch module: Unlimited number of parcels and shipments per collection. Version 07052019
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